Trees
A-1. How do I get my street tree trimmed?
A-2. I would like to have a tree planted in my parkway.
A-3. I would like to have a tree removed from my parkway.
A-4. What do I do with my holiday trees?

Sidewalk, street, traffic lights and traffic issues
B-1. My street light is broken. How do I get a street light fixed?
B-2. How often does the street sweeper come into my neighborhood?
B-3. My sidewalk is raised and I would like to have it repaired.
B-4. I would like to know when my streets are going to be re-paved.
B-5. What if the traffic light at a particular intersection is not working?
B-6. I have a concern about a traffic safety matter in my neighborhood.
B-7. I need some traffic count information for a particular street in the City of Cypress.

Water, trash and recycling services
C-1. I am a new resident and I would like to receive water service.
C-2. I am a new resident and would like to receive trash service.
C-3. How do I obtain an extra trash can for home?
C-4. How do I obtain an extra recycling trash can?
C-5. Where do I place my trash cans on non-trash pick up days?
C-6. Which items are recyclable and non-recyclable?
C-7. When is my trash collection day? What about trash pick up after holidays?
C-8. When should I put my recycling can out for pick up and do you have a Recycling Calendar?
C-9. How can I recycle my old Computer Monitor, Television Set or E-Waste?
C-10. Where can I take my hazardous waste and e-waste?
C-11. Where do I get rid of my used household batteries?

Large and hazardous item disposal
D-1. I have an old refrigerator and water heater that I would like to throw away. How do I dispose of them?
D-2. I have some old paints, pesticides, and herbicides stored in my garage and would like to dispose of them. Where can I take these items?
D-3. Where can I recycle my used motor oil?
D-4. Where do I get rid of my used household batteries?

Pest control, animal waste
E-1. I think I have Red Imported Fire Ants on my property? Who do I contact to confirm that they are fire ants?
E-2. When walking my pet, do I need to clean up after him/her?

Water quality
F-1. What do I do if I see someone discharging concrete, paint, plaster or other materials into the gutter?
F-2. What can I do to help protect water quality in my neighborhood?
F-3. Is it all right for me to wash my car at my home or business?

Miscellaneous questions
G-1. I am considering obtaining flood insurance for property I own in the City of Cypress? In what flood plain zone is the City of Cypress located?
G-2. How can I submit a service request from the Public Works Department?
G-3. How do I get graffiti removed from a wall?
G-4. I operate a food service establishment in the City. Are there any regulations that impact my business?

West Nile Virus
The City of Cypress wishes to provide information to Cypress residents regarding the West Nile Virus. Information is available at the County of Orange Animal Control website at www.ocpetinfo.com/acs_nile.htm. Information relative to proper disposal of any dead birds found on your private property is available at this website. Links to more information about West Nile Virus are also available on this County website: www.ocvcd.org/vectors/wnv/wnvlitera.htm

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A-1. How do I get my street tree trimmed?
To request trimming of your street tree, please contact the City of Cypress Maintenance Division at (714) 229-6760.  Your request will then be evaluated by City staff to determine if the tree needs trimming.  Should your tree need trimming, it will be scheduled for trimming by a private contractor retained by the City. Currently, all City trees are on a three-year trimming cycle. Some trees do grow at varying rates and may need minor attention between trimmings.

A-2. I would like to have a tree planted in my parkway.
Parkway trees are planted by a private contractor retained by the City. Trees planted are from a City Council approved street tree list. To request a parkway tree, please contact the City of Cypress Maintenance Division at (714)229-6760.

A-3. I would like to have a tree removed from my parkway.
The property owner must fill out a tree removal request form and then the tree will be evaluated by City staff to determine if the tree meets the removal requirements. The City of Cypress has adopted an official parkway tree policy. You may obtain a tree request form by contacting the City of Cypress Maintenance Division at (714) 229-6760.

A-4. What do I do with my holiday trees?
Holiday trees are typically picked up from the curbside for two weeks after the Christmas Holiday. Exact schedules are posted seasonally.

B-1. My street light is broken. How do I get a street light fixed?
Before you call to report a street light, jot down the pole number. Some light poles are owned by the City but the majority are owned by Southern California Edison. Note the address where the pole is located and the cross street. Some poles are made of wood or steel and the pole numbers are approximately seven digits long with the letter "E" at the end. The pole numbers are painted on the pole or engraved on a metal tag, placed at eye-level. Other poles are made of concrete with pole numbers located at eye level, painted black on a white background. To report an inoperable street light call (714) 229-6750. If it is a light owned by Southern California Edison (SCE) call, (800) 655-4555 or you may report the outage at the SCE website.

B-2. How often does the street sweeper come into my neighborhood?
The City sweeps residential streets weekly based on an established street sweeping schedule. Arterial streets are also swept weekly. Holiday street sweeping schedule: If the holiday falls on a Saturday the preceding Friday shall be observed as a holiday. When a holiday falls on a Sunday, the following Monday shall be observed as a holiday, except for Christmas Eve which will always be the day before the observed Christmas holiday. If you would like to report a problem with street sweeping in your neighborhood, please contact the City of Cypress Maintenance Division at (714) 229-6760.

B-3. My sidewalk is raised and I would like to have it repaired.
All sidewalk repair requests should be directed to the City of Cypress Maintenance Division at (714)229-6760. Your request will be evaluated by City staff to determine the proper type of repair/repairs needed to eliminate the displacement. One of the following procedures will be used to remove the sidewalk displacement: (1) concrete cutting, (2) concrete grinding, (3) concrete ramping, or (4) concrete replacement. All concrete replacements will be scheduled under the City's annual sidewalk repair program which is performed by a private contractor retained by the City.

B-4. I would like to know when my streets are going to be re-paved.
The City of Cypress maintains a pavement management inventory which is used to schedule street rehabilitation which consists of slurry seal or overlay. To learn about the street rehabilitation schedule for a particular street, please contact the City of Cypress Department of Public Works Engineering Division at (714) 229-6740.

B-5. What if the traffic light at a particular intersection is not working?
Contact the Engineering Division of the Public Works Department at (714) 229-6740.

B-6. What if I have a concern about a traffic safety matter in my neighborhood?
Contact the City of Cypress Department of Public Works Engineering Division. You should put your inquiry in writing and mail it to the City Traffic Engineer, Keith Carter. Your request will then be scheduled for consideration by the City Traffic Commission. The Traffic Commission meets the 3rd Tuesday, of every month at 3 pm in the City Hall Administrative Board Room. Traffic Commission meetings are open to the public.

B-7. I need some traffic count information for a particular street in the City of Cypress.
Traffic count information may be obtained by contacting the Engineering Division in the Public Works Department at (714) 229-6740 or by viewing the Traffic Count Chart

C-1. I am a new resident and I would like to receive water service.
Water service is provided to the City of Cypress by the Southern California Water Company. Water service can be activated by contacting the water company. If you suspect a leak in your water service, please contact Southern California Water Company who will send one of their representatives to your home or place of business. Southern California Water Company may be reached at (800) 999-4033.

C-2. I am a new resident and would like to receive trash service.
The City of Cypress has an exclusive franchise agreement with the Consolidated Disposal Services which provides residential and commercial service to the City of Cypress. To activate trash service, or report any problem with your service, please contact Consolidated Disposal Customer Service at (800) 299-4898.

C-3. How do I obtain an extra trash can for home?
Residents desiring another regular trash can must go to City Hall and pay $30.00 along with a $10.00 drop off fee. After receipt of payment, arrangements will be made to have your trash can delivered to your home. The trash can will be delivered on your regularly scheduled trash pick up day.

C-4. How do I obtain an extra recycling trash can?
Residents desiring another recycling can should contact Briggeman Disposal directly at (800) 299-4898. There is no fee for an additional recycling can. Your recycling can will be delivered to you on your regularly scheduled trash pick up day.

C-5. Where do I place my trash cans on non-trash pick up days?
The City of Cypress Municipal Code specifies that all trash containers be placed behind a screened area and not be viewed from the public right-of-way.

C-6. Which items are recyclable and non-recyclable?
Residents may obtain a listing of recyclable and non-recyclables by calling the Department of Public Works Recycling Hotline at (714) 229-6708 or by visiting the recycling information page.

C-7. When is my trash collection day? What about trash pick up after holidays?
To determine your trash collection day, check the City’s Trash Collection Schedule. There is no trash pick up on the following holidays: New Year's Day, Memorial Day, July 4th, Labor Day, Thanksgiving Day, and Christmas Day. In the event that one of these holidays falls on your regularly scheduled trash collection day, trash pick up will be delayed one day. For more information regarding trash pick after holidays, please call Briggeman Disposal at (800) 299-4898. For more information on trash collection, or on the citywide recycling program, call the Public Works Department at (714) 229-6708.

C-8. When should I put my recycling can out for pick up and do you have a Recycling Calendar?
To determine you recycling pick up day, check the City’s Recycling Calendar.

C-9. How can I recycle my old Computer Monitor, Television Set, or E-Waste?
If you buy a new computer or television set, getting rid of your computer monitor or television set will not be as simple as putting it in your trash can. Computer monitors and television sets contain Cathode Ray Tubes (CRTs) and have been designated as hazardous wastes by the State of California. They are hazardous because they contain high quantities of lead. Lead can cause poisoning in individuals and can be especially harmful to young children. Because CRTs are hazardous, they can no longer be disposed of in landfills. Effective January 1, 2006, residents may dispose of E-waste such as desktop and laptop computers at the County of Orange Household Hazardous Waste Collection Center. Other E-waste includes cell and cordless phones, game consoles, stereos, microwaves and any other electronic item that contains circuit boards. You may dispose your computer monitor, television set, and e-waste at one of the two nearby County of Orange Household Hazardous Waste Collection Centers. Residents are responsible for removal and destruction of all personal and valuable information from the computer hard drives. The County of Orange will not be responsible for any security information contained on the hard drives. The centers are located at 17121 Nichols Street, Huntington Beach, and 1071 Blue Gum Street, Anaheim. Additional information regarding the collection centers may be obtained by visiting www.oclandfills.com or by calling (714) 834-6752.

C-11. Where can I take my hazardous waste and e-waste?
The County of Orange has four locations that collect hazardous and electronic waste. The closest to the City of Cypress is located in Huntington Beach at 17121 Nichols Street (at Rainbow Disposal, off Warner Ave. between Beach Blvd. and Gothard Street, use Gate 6). Click here for more details on hazardous and e-waste, or call (714) 834-6752.

D-1. I have an old refrigerator and water heater that I would like to throw away. How do I dispose of them?
All Cypress residents are eligible to have two bulky items picked up per calendar year. For example, if you have an old sofa and stove that require disposal, this would be considered as your two pick ups for the calendar year. Additional items may be picked up for a fee charged by the City’s franchise solid waste hauler. Residents should contact the City’s trash hauler, Briggeman Disposal, at (800) 299-4898, to schedule a pick up date. Residents should place their bulky item scheduled for pick at the curb by 6 a.m. on the date of the scheduled pick up.

D-2. I have some old paints, pesticides, and herbicides stored in my garage and would like to dispose of them. Where can I take these items?
The County of Orange operates two hazardous materials collection centers. One is located in the City of Anaheim at 1071 Blue Gum Street at the corner of La Palma Avenue and Blue Gum Street, near the 91 and 57 Freeways. The other location is situated in the City of Huntington Beach at 17121 Nichols Street near the cross streets of Beach Boulevard and Warner Avenue. The collection center is located next door to Rainbow Recycling and Disposal. Hours of operation are Tuesday through Saturday, 9 am to 3 pm. Residents are limited to 15 gallons or 125 pounds of hazardous materials per vehicle per visit. For additional information call the County of Orange Hazardous Materials Disposal Hotline at (714) 834-6752.

D-3. Where can I recycle my used motor oil?
Cypress residents can recycle used motor oil, at no charge, at the following certified used oil collection centers located within Cypress:

Auto Zone
5471 Lincoln Avenue

Big O Tires
6052 Cerritos Avenue

Jiffy Lube Center
4942 Lincoln Avenue

Master Lube
5904 Lincoln Avenue

Goodyear
4005 Ball Road

Econo Lube n Tune
5497 Cerritos Avenue

Metric Motors
6042 Cerritos Avenue

Please call the above collection centers to verify hours of operation and quantities of used oil accepted. For the location of other used oil collection centers, statewide, please call the California Integrated Waste Management Board Hotline at (800) CLEAN UP.

The City has a limited number of used oil containers available at no charge. You may pick up a free container, as long as supplies last, at the City Corporation Yard at 5285 Cypress Street.

E-1. I think I have Red Imported Fire Ants on my property? Who do I contact to confirm that they are fire ants?
Residents should call the Red Imported Fire Ant hotline at 1-800-491-1899 to have a sample taken and identified. You can also visit the City of Cypress Red Imported Fire Ant Information Page to learn how to eliminate the pest or visit the State of California Department of Food and Agriculture web page.

E-2. When walking my pet, do I need to clean up after him/her?
Yes, Cypress residents must clean up after their pets. Pet wastes left in the parkway can lead to unsanitary conditions and pose a threat to water quality, as wastes can be washed into the storm drain and eventually into the ocean. Residents are reminded that the City's municipal code requires that pet wastes be removed and disposed of properly and also regulates what can enter the municipal storm drain system. Please do your part to protect our local beaches.

F-1. What do I do if I see someone discharging concrete, paint, plaster or other material into the gutter?
The only permitted discharge into a gutter is storm water. The release of concrete, paint, plaster or other materials is not permitted and is a violation of the City's water quality ordinance. Anyone who is found illegally discharging into the storm drain system my be fined under this ordinance. If you observe someone illegally discharging these types of materials, or any thing else besides stormwater into a gutter or catch basin, please call the Department of Public Works at (714) 229-6740 during normal business hours, or call the Police Department at (714) 229-6600. You can also report any known illegal discharges on line at the City's Pollution Reporting page.


F-2. What can I do to help protect water quality in my neighborhood?
Protecting our water quality is a serious matter and should not be taken lightly. There are many activities that occur in your neighborhood that may be contributing to water pollution. Improper application of pesticides and fertilizers, leaking fluids from your automobile, animal wastes, litter, as well as urban runoff from home improvement projects, can all lead to water pollution problems. You can learn about protecting our local beaches, rivers and lakes by visiting the City's Stormwater Public Education Program.

G-1. I am considering obtaining flood insurance for property I own in the City of Cypress? In what flood plain zone is the City of Cypress located?
The City of Cypress is located in flood plain zone X and does not require flood insurance for property owners.

G-2. How can I submit a service request from the Public Works Department?
Please call the Public Works Maintenance Division at (714) 229-6760 to place a service request for work within the City, or you may fill out our online form.

G-3. How do I get graffiti removed from a wall?
Graffiti is unsightly and ruins the appearance of our City. If you see graffiti in the City of Cypress, please call the City of Cypress Maintenance Division at (714) 229-6760. The graffiti will then be removed by the City’s graffiti removal contractor usually within 24 hours.

G-4. I operate a food service establishment in the City. Are there any regulations that impact my business?

Yes! The City of Cypress has a Fats, Oils, and Grease (FOG) Program that impacts local food service establishments identified as potential producers of grease.  These regulations are in compliance with the State of California Waste Discharge Requirements and intended to prevent sanitary sewer overflows.  Food service establishments that meet the criteria must obtain a Fats, Oils, and Grease (FOG) permit and pay an annual permit fee.