BRACE Program
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Quarterly Program

The Spring Quarterly BRACE Program
Conflict Resolution and Customer Service: Turning the Other Cheek to Customer Complaints
Presented by Stephanie A. Westmyer, Ph.D.
Tuesday, May 20, 2014
9:00 - 10:30 a.m.
Cypress Community Center

This workshop presentation is designed to help employees respond to potential customer conflict situations through the use of positive and proactive strategies. The presentation targets the business practitioner and provides information and techniques for employees to negotiate conflict with customers providing a basic introduction to conflict management within the context of customer service. This interactive workshop incorporates lecture, media clips, role play scenarios, and discussion.

Stephanie A. Westmyer, Ph.D. has over 20 years of experience working with adult learners at the corporate level and in the educational arena. She integrates both experiences as the Training Specialist for the Marshall School of Business at the University of Southern California. Stephanie started Fear Not! Communication Consulting as a hobby to provide affordable communication training seminars to colleges, charities, and corporations. The small business provides communication seminars as a fundraising tool for nonprofit organizations. Previously, she worked for: In-N-Out Burger, Associated Students, Inc., the Los Angeles Dodgers, Anaheim Angels, University of Akron, Kent State University, and Methodist College. Majoring in Communication for all her degrees, Stephanie earned a Doctorate Degree from Kent State University, a Master of Science Degree from Illinois State University, and a Bachelor of Arts Degree from San Diego State University. She is active in her church and serves as a volunteer for the Orange County Human Relations Commission.

This event is free. For more information or to RSVP please contact us by Friday, May 16 at 714-229-6728.

Press Releases

3-18-14 Cypress and U.S. SBA Partners for Veterans and Entrepreneurship Workshop

3-3-14 Cypress Welcomes ADC Energy USA, Inc.

3-3-14 Reminder to RSVP for the “Veterans and Entrepreneurship” Workshop

12-4-13 Cypress Officials Meet With Real Mex Restaurants at El Torito

10-28-13 Cypress Celebrates Women with First Women’s Conference

10-23-13 Cypress Welcomes D’Andrea Visual Communications with Ribbon Cutting Ceremony

10-15-13 2013 Cypress Job Fair Attracted Over 1,000 Job Seekers

9-25-13 Cypress AGENT Program & SBA Affordable Healthcare Act Workshop

9-23-13 Reminder to Register for the Cypress Women’s Conference, Tuesday, October 22, 2013

9-16-13 Mayor Narain and BRACE Committee Visits D’Andrea Visual Communications

9-10-13 RSVP Now for the Affordable Care Act Workshop!

8-28-13 Cypress Officials Visit SoCal Office Technologies

8-5-13 Cypress Businesses Learn to Protect Against Fraud, Counterfeiting, and Identity Theft

5-6-13 City of Cypress Welcomes Kusha, Inc.

5-6-13 City of Cypress Using AIR Property Data on Website

5-6-13 Board of Equalization Vice Chair Michelle Steel Partnered with the City of Cypress for Small Business Tax Seminar & Resource Expo

4-30-13 Cypress Business Leaders Learn About Workplace Violence and Police Response

4-1-13 Mayor Narain and BRACE Program Team Visits Clarion

3-27-13 Icon Beverages and Cigars Opens Cypress Location 3-4-13 Learn How to Start a Home-Based Business

11-5-12 Sporting the Right Attitude at the Fall BRACE Program

10-22-12 Mayor Bailey Visits FujiFilms Holdings Corp

10-17-12 2012 Cypress Job Fair Offered Over 1,200 Job Opportunities with 51 Employers

10-2-12 Mark Your Calendars! Cypress Job Fair Coming Up on Thursday, October 11, 2012

9-12-12 Calling All Businesses! Be Part of the Local Economic Growth By Participating in the 2012 Cypress Job Fair!

9-10-12 Board of Equalization Vice Chair Michelle Steel Partners with the City of Cypress for Small Business Tax Seminar & Resource Expo

9-5-12 Looking into the Future, BRACE Gets Orange County Economic Outlook from Renowned Economist

9-6-12 City of Cypress, OC Business Service Center, and the OC Workforce Investment Board Announces the 3rd Annual Cypress Job Fair

9-5-12 Looking into the Future, BRACE Gets Orange County Economic Outlook from Renowned Economist

8-23-12 Mark your Calendars and Attend the Small Business Tax Seminar & Resource Expo

8-7-12 Board of Equalization Vice Chair Michelle Steel Visits Cypress

8-2-12 Cypress Welcomes Teriyaki Grill Monkey Wave

8-1-12 Mayor of Raipur, India Visits City of Cypress

7-24-12 Cypress AGENT Program Businesses Learning How to Import/Export in Today's Global Economy

7-19-12 B.R.A.I.N. Opens New Office in Cypress

7-17-12 Cypress Mayor Visits Leaders of Crest Steel

7-2-12 CenterStone Communities to Build 16 New Luxury Homes in Cypress

6-11-12 Komyo Logistics Celebrates 10th Anniversary

6-5-12 BRACE-ing for Wage and Hour Best Practices

4-24-12 Cypress Businesses Keeping Up with Employment Laws

4-5-12 Sandvik Coromant Celebrates Grand Opening of Productivity Center in Cypress

2-28-12 BRACE Businesses "Staying Compliant & Competitive in 2012"

2-27-12 Cypress Welcomes Hilti Corporation

11-14-11 BRACE Program Keeping Up with WARN and Other Hot Labor Relations Topics

10-19-11 2011 Cypress Job Fair Offered Over 600 Job Opportunities

10-19-11 Cypress Starbucks Celebrates Remodel

9-19-11 City of Cypress and OC Business Service Center Announces the 2011 Cypress Job Fair

8-23-11 BRACE-ing for the "The California Crackup"

8-17-11 Cohesive Tax CEO Ms. Karla Dennis Assists Cypress Businesses with "10 Strategies to Increase Profitability in a Down Economy"

8-1-11 Cypress Officials Visit Tayco Engineering, Inc.

7-28-11 Cypress Welcomes Signature Networks PLUS

7-12-11 "i" Like Cypress

6-6-11 10 Strategies to Increase Profitability in A Down Economy

5-31-11 Baseball Legend BRACE-ing with Cypress Business Leaders

5-25-11 Cypress Officials Visit McKeon Door West, Inc.

4-25-11 OC SCORE Now Offers Weekly Assistance to Cypress Businesses

4-20-11 Keepers Antiques, Collectables, & Books and Tranquility Quilts & Fabric Shop Holds Joint Ribbon Cutting

4-12-11 Tuesday Morning Finds New Home in Cypress

3-23-11 Mayor Mills and BRACE Program Team Visits Cement Manufacturing Corporation (CTS)

3-1-11 Cypress Officials Tour United Health Group Cypress Headquarters

2-24-11 BRACE-ing for Disaster Preparedness

11-24-10 Manhattan Beachwear Expands Cypress Home Base

11-10-10 InterWire Products-California Finds Bigger Home in Cypress!

11-2-10 Daiwa Corporation Officially Opens for Business in Cypress!

11-1-10 Cypress Announces New Program for Sole Proprietor Business Owners

10-28-10 BRACE Takes a Bite Out of Conventional Thinking

10-21-10 Mayoral Visit to Siemens Building Technologies, Inc.

10-21-10 Over 1,800 Attended Cypress Job Fair!

10-5-10 Cypress BRACE Program Committee Visits Criticom Monitoring Services

9-28-10 Cypress Economic Development Team Takes Part in ICSC Tradeshow

8-12-10 Cypress BRACE Program Visits United Health Group

6-29-10 City of Cypress Holds Business Matchmaker Event

6-17-10 Hoyu America Company Grand Opening

6-10-10 City Officials Visit Union Bank

5-6-10 Daiwa Corporation Joins the Cypress Business Community

4-29-10 BRACE Visits Yamaha Motor Corporation, U.S.A.

4-19-10 Cypress BRACE Program Visits FujiFilm

2-25-10 BRACE Visits Mitsubishi Electric & Electronics USA, Inc.

2-11-10 BRACE-ing for Social Media Forums

2-1-10 Cypress Mayor Presents 1st Annual BRACE and AGENT Program Business of the Year Awards

11-18-09 BRACE-ing for Earthquake Preparedness

11-10-09 Cypress BRACE Program Committee Meets With Western Overseas Corporation

10-1-09 Cypress Business Leaders Tour the Port of Long Beach

10-1-09 Cypress Kohl's Open for Business!

9-10-09 City of Cypress Makes a Presence at the ICSC Trade Show

8-27-09 Empire Warehousing & Distribution Inc. Grand Opening

8-14-09 City of Cypress Welcomes Hoyu America Company Ltd.

8-12-09 Long Beach Port Executive Director Speaks at BRACE Meeting

7-9-09 City of Cypress Welcomes Empire Warehousing & Distribution, Inc.